Support: we are happy to help you!

If you are an employee or manager, you can direct your questions to the key users of Daywize Cloud in your organization. If you are a key user and you still have problems, you can submit a ticket directly to our support desk or that of our partner via the feedback button in Daywize Cloud.

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Fast, knowledgeable and customer friendly

That’s what we’re all about! Thanks to our experts working in our support department, we are able to handle all of your questions and problems as quickly and customer-friendly as possible. In order to help you properly, it is important that we have complete information:

  • Describe the problem or question as specifically as possible and from what role the problem arises;

  • Indicate what actions you took before the problem arose;

  • Describe whether the problem occurs consistently and look for connections yourself in advance;

  • State what you have already done yourself in order to solve the problem;

We assess whether there is a question, a desire or reporting a bug in the software.

Service Level Agreement

We understand that your ticket is very important. However, there are many other users with tickets who believe the same ;-). That is why we have to prioritize. The rules on how we do this can also be found in our Service Level Agreement. It contains agreements on how we serve you as customers and partners. This Service Level Agreement is subject to change. The most recent version can be found on this page.

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